Leading Global Bank Unlocks New Revenue Opportunities with finhub.ai

Business Challenges

A leading global bank with a strong presence in corporate banking faced increasing pressure to modernize its escrow and payment operations. Legacy systems, manual processes, and fragmented workflows were limiting their ability to scale efficiently and capitalize on new revenue opportunities.

The bank needed a solution that could automate complex escrow workflows, reduce operational costs, enable faster time-to-market for new products, and create sustainable revenue streams through innovative service offerings.

Strategic Partnership

The bank partnered with finhub.ai to transform their escrow operations from a cost center into a strategic revenue driver. The partnership focused on leveraging automation, analytics, and intelligent workflows to unlock new business models and service offerings.

Key strategic objectives included:

• Automating end-to-end escrow and payment workflows to reduce manual intervention
• Creating new revenue streams through value-added services and fee-based offerings
• Improving operational efficiency and reducing processing costs
• Enabling rapid deployment of new products and services
• Enhancing customer experience through faster, more transparent operations

Solution Implementation

finhub.ai deployed its comprehensive Trust and Payment Automation platform, transforming the bank's escrow operations through intelligent automation and advanced analytics. The solution was implemented in phases, ensuring minimal disruption while delivering immediate value.

Key capabilities delivered:

• Automated Escrow Workflows — End-to-end automation of complex multi-party escrow transactions, eliminating manual processes and reducing errors.
• Revenue Analytics & Insights — Advanced analytics platform providing real-time visibility into revenue opportunities, customer behavior, and operational efficiency.
• Product Configurator — Zero-code platform enabling rapid creation and deployment of new escrow products and service offerings.
• API-First Architecture — Seamless integration with core banking systems and third-party platforms for enhanced connectivity.
• Compliance & Risk Management — Built-in compliance controls and risk monitoring to ensure regulatory adherence.
• Customer Portal — Self-service platform for clients to manage escrow accounts, track transactions, and access reports.
• Scalable Infrastructure — Cloud-native architecture supporting rapid growth and volume increases without performance degradation.

Revenue Impact

The implementation of finhub.ai's platform delivered exceptional revenue growth and operational improvements:

• 3x Revenue Growth — Tripled revenue from escrow operations through new service offerings and increased transaction volumes.
• 60% Cost Reduction — Significantly reduced operational costs through automation and process optimization.
• New Revenue Streams — Launched multiple fee-based services including premium escrow management, analytics-as-a-service, and white-label solutions.
• Faster Time-to-Market — Reduced product launch cycles from months to weeks, enabling rapid response to market opportunities.
• Improved Margins — Enhanced profitability through operational efficiency and higher-value service offerings.
• Customer Acquisition — Attracted new corporate clients with innovative, technology-driven escrow solutions.

Success Metrics

By partnering with finhub.ai, the bank successfully transformed its escrow operations into a strategic revenue driver, demonstrating how intelligent automation and analytics can unlock significant business value and competitive advantage in corporate banking.